policy and procedure

Policy & Procedure for C & J Resources, LLC

At C & J Resources, LLC, we are committed to providing comprehensive educational services and tutoring support for students in Tuscaloosa and the surrounding areas. Our policies and procedures are designed to ensure a safe, effective, and enriching learning environment for all students. Reach out to us to know more!

Mission

Our mission is to provide quality tutoring and academic support that empowers students to become more confident in their abilities and overall knowledge.

About

C & J Resources is a tutoring program that provides a safe, interactive, and hands-on after-school learning space for students. We work with students of all ages to help them achieve their academic goals, retain new knowledge, boost confidence, and establish learning systems for long-term use.

Process

During our sessions, we first assist students with their homework. If no homework is assigned, we provide reading and math support aligned with the State of Alabama grade-level curriculum. We also encourage input from teachers and parents to guide instruction more effectively. Along with in-session activities, we provide interactive learning practices for students to complete at home, ensuring continued skill development. We yield excellent results because our programs, practices, and procedures are all customized around the student's needs.

We reserve the right to withdraw services under certain conditions. These include non-payment of fees or repeated late payments, consistent non-attendance or frequent cancellations without valid reasons, breach of service agreement terms by the student or their guardians, inappropriate, disruptive, or abusive behavior toward tutors, staff, or the owner, and any legal or regulatory issues that require discontinuation of services.

Refund Policy

We do not provide refunds for missed sessions. Once academic tutoring has begun, whether online or in-person, no refunds will be issued. Missed sessions may, however, be made up within 30 days.

Tutoring sessions can only be rescheduled due to inclement weather closures. A two-week notice is required if you decide to discontinue tutoring. While we do not require long-term contracts, we recommend giving the process at least one semester to allow your child sufficient time for growth and progress.

Payments

Tutoring sessions may be paid hourly, weekly, or monthly.

A receipt for payment will be sent to the payee by email within 48 hours of payment.

The invoice sent to the payee is also considered a receipt once proof of payment is received by C&J Resources.

All tutoring programs are "pay-as-you-go," month-to-month. This means there is no obligation to continue academic tutoring, and no contract is required.

The 30-day period for all tutoring programs begins with the first online or in-person tutoring session. Payment will be due 30 days from the first session. Example: Your student starts academic tutoring on October 3rd; therefore, your next payment is due November 3rd.

After the first month of tutoring, you will receive your next "Sales Invoice" for academic tutoring services for the following month. We try to send the "Sales Invoice" 1–7 days before the due date. Payment is due within 72 hours after the due date. Failure to pay within 72 hours will result in immediate cancellation of tutoring sessions unless payment arrangements have been made with the owner of C&J Resources.

Tutoring sessions do not rollover to the next payment period. All sessions must be used within the 30-day payment cycle.

All payments are due by 5:00 PM. A $75 late fee will be applied, with an additional $5 charged for each day the payment is late for hourly, weekly, or monthly payments.

No-Show Policy

Students who are not present and arrive more than 15 minutes late are considered no-shows. If a student is a no-show, he or she is still responsible for payment for the tutoring session. No discounts or refunds will be given for lessons not attended by the student.

Pay-per-session clients must pay for the session they missed as a no-show, as well as the following session, in order for tutoring to continue.

Missed Sessions

Because the nature of the tutoring sessions is to improve academic performance, it is important that the student attends regularly and on time.

If there are three or more cancellations, no-shows, or instances of tardiness within any two-month period, the client will be charged a $35 convenience fee for each two-month occurrence.

Diagnostic Testing

Diagnostic testing will be provided when deemed necessary.

The diagnostic assessments will be administered by Let’s Go Learn and paid for by the client. The cost is $100 per assessment.

The Let's Go Learn assessment is a thorough and reliable tool that allows for planning lessons tailored to your child's specific needs.

Visit www.letsgolearn.com for more information.

Obligations of the Student

The student agrees to assist the tutor in identifying problem areas where specific tutoring is needed.

The student agrees to be prepared for every session, ensuring that all materials, tools, homework, and other necessary items are ready and available in the designated tutoring location before the tutor arrives.

The student acknowledges that assignments, exercises, and homework are an integral part of tutoring and agrees to complete such work in a timely manner.

Obligations of the Parent/ Guardian

The parent/guardian agrees to be responsible for the student's conduct and behavior during tutoring sessions, including promptness, respectful behavior, and staying on task.

The parent/guardian is responsible for initiating any communication with the tutor.

The parent/guardian is responsible for ensuring that the student arrives on time for the session and is picked up promptly at the end of the session.

The parent/guardian agrees to ensure that the student completes all work assigned by the tutor within the given timeframe.

Agreement of Payment

Payment shall be made either before the start of a tutoring session, or payment shall be made weekly/monthly in advance.

Contact Us

Ready to explore how C & J Resources can support your child's academic growth? Our team is here to answer your questions about our policies, procedures, and tutoring services. We're committed to providing a safe, enriching learning environment that helps students thrive. Get in touch with us to discuss your child's unique needs and how we can tailor our services to meet them. Let's work together to unlock your child's full potential and set them on the path to academic success.